Frequently asked questions

Yes. Select your dates and guest count: the website checks reception’s room calendar. A search does not hold a room. Availability is checked again when the booking is processed.

Yes. Request between 1 and 15 rooms for the same dates and specify the guests in each room. A single main contact can represent a family or company. The entire hotel is available only when all 15 rooms are available together.

The rate is Ar 80,000 per night for 1 or 2 guests. A third guest can stay with an extra mattress for another Ar 10,000 per night, making Ar 90,000. Each room accommodates a maximum of 3 guests.

Rooms have a refrigerator, television, Wi-Fi, air conditioning, kettle, coffee, tea and sugar, as well as a shower and toilet.

A deposit of at least 30% of the accommodation amount must actually be received. A request sent to reception stays pending until confirmed. Where online payment is offered, confirmation follows verification of both payment and room availability.

Reception records payments actually received in cash, by card or by Mobile Money. Check with reception for available remote payment options. Papi online payments are offered only after activation, and only activated methods are displayed.

Where available, the online checkout holds the rooms for 15 minutes. After this period, availability is checked again. If payment arrives later and a room is no longer available, reception must resolve the booking. Do not pay again before checking its status.

Yes. A payment actually received is recorded in your booking and a Sagar receipt can be printed. The stay account lists charges and recorded payments separately.

Standard arrival is at 2 pm, Madagascar time. Contact reception about any particular arrangements; the team will explain what is possible.

Yes. Reception and the restaurant can link orders to your stay. Accommodation, meals and payments can then be viewed in the stay account. Meals already consumed remain payable in the event of cancellation.

A booking is confirmed after receipt of 30% of the accommodation amount. Standard arrival is 2 pm, Madagascar time. Cancellation notified at least 48 hours before scheduled arrival: full refund of hotel payments. Later cancellation or no-show: 30% accommodation retention, capped at payments received; any remainder is refundable. Consumed meals remain payable. A request alone does not hold a room.