Booking conditions
Clear conditions for a stay you can look forward to.
Availability and requests
Availability comes from reception’s calendar and is checked again when a booking is processed. A request alone does not hold a room. Rooms out of service, blocked periods and internal occupancy are excluded from sale on the relevant dates.
Rates and capacity
A room costs Ar 80,000 per night for 1 or 2 guests. A third guest receives an extra mattress for an additional Ar 10,000 per night. The maximum is 3 guests per room. The summary shows dates, occupancy and accommodation amount before submission.
Deposit and confirmation
A booking is confirmed after at least 30% of the accommodation amount has actually been received and recorded, subject to availability. Full payment may also be offered. A stated amount or a return to a payment success page is not proof that funds were received.
Booking multiple rooms
A group shares a main contact and common dates. Rates and any extra-guest supplement are calculated per room. Group availability and confirmation cover every requested room. The entire hotel means all 15 rooms, only when available together.
Online payment and temporary holds
Where online payment is activated, rooms are held for 15 minutes. After expiry they may be offered to other guests. A later payment triggers a new availability check. If the stay cannot be confirmed, reception must arrange a solution or refund. Do not repeat an already received payment without checking.
Arrival, cancellation and no-show
A booking is confirmed after receipt of 30% of the accommodation amount. Standard arrival is 2 pm, Madagascar time. Cancellation notified at least 48 hours before scheduled arrival: full refund of hotel payments. Later cancellation or no-show: 30% accommodation retention, capped at payments received; any remainder is refundable. Consumed meals remain payable. A request alone does not hold a room.
Meals, balances and receipts
Meals charged to a stay are listed separately from accommodation and remain payable when consumed. Payments actually received are documented by a receipt; a stay statement or booking request is not a payment receipt. A refund is a separate operation, recorded after completion.
A particular arrangement?
Contact reception before arrival for any clarification or special request. This page does not guarantee a departure time, additional service or exception without the hotel’s agreement.
A question before you arrive? Our reception team is here to help.
Contact reception